Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the manner in which Acewin88 ("acewin88", "we", "us", "our") collects, uses, discloses, stores, and protects personal data submitted by or obtained from users ("you", "your", "the User") in connection with your access to and use of the acewin88 website accessible at https://acewin88.cam and all associated services.

Acewin88 is committed to handling personal data responsibly and in a manner consistent with applicable data protection principles. This Policy is designed to be transparent, specific, and accessible — not buried in unnecessary complexity.

By registering an account on acewin88, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers, or factors specific to the physical, economic, or social identity of that person.
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — acewin88, the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Subject" — the identified or identifiable natural person to whom personal data relates; in the context of this Policy, the registered user of the acewin88 platform.
• "Third Party" — any person or entity other than acewin88 and the data subject, including payment processors, technology service providers, and regulatory bodies.
• "Cookies" — small data files stored on your device by a web server, used to maintain session state, remember preferences, and support analytics.
• "KYC" — Know Your Customer; identity and age verification procedures required under acewin88's compliance framework.

Data We Collect

Acewin88 collects personal data through several channels: directly from you when you register, transact, or contact support; automatically through your use of the platform; and in limited cases from third-party verification services used for KYC purposes.

3.1 Account Registration Data

When you create an acewin88 account, we collect the following information:

• Full legal name
• Date of birth (for mandatory age verification — you must be 21 or above)
• Residential address
• Email address
• Phone number
• Chosen username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with our KYC requirements, acewin88 may request:

• A copy of a government-issued identification document (e.g., Malaysian National Identity Card, passport)
• Proof of residential address (e.g., a utility bill or bank statement dated within 3 months)
• In higher-risk cases, documentation supporting the source of funds used for deposits

3.3 Financial Transaction Data

When you make deposits or withdrawals, acewin88 records transaction data including the payment method used (e.g., Maybank2u, Touch'n Go eWallet, Boost, GrabPay, CIMB Clicks, Public Bank, DuitNow, FPX), transaction amount in MYR, transaction date and time, and transaction reference identifiers. Full payment card or bank account numbers are not stored by acewin88 — these are handled by the respective payment service providers under their own security standards.

3.4 Platform Usage Data

Acewin88 automatically collects technical usage data when you access the platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Game history, bet records, and wagering activity
• Login timestamps and session activity logs

3.5 Customer Support Interactions

When you contact acewin88 via live chat or email, we retain records of those communications to facilitate resolution of your query, improve support quality, and maintain an audit trail where required by our compliance obligations.

Legal Basis for Processing

Acewin88 processes your personal data one or more of the following legal bases, depending on the type of data and the purpose of processing:

• Contractual Necessity: Processing is required to perform the contract between you and acewin88 — specifically, to create and manage your account, process deposits and withdrawals, and deliver the gaming services you have engaged.
• Legal Obligation: Acewin88 is required to process certain personal data to comply with applicable legal and regulatory obligations, including KYC and anti-money laundering requirements.
• Legitimate Interests: Acewin88 processes certain technical and usage data in pursuit of its legitimate business interests, including fraud prevention, platform security, and service improvement — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we collect data for purposes beyond those described above (such as sending optional marketing communications), we will obtain your explicit consent beforehand. You may withdraw consent at any time by contacting customer support.

How We Use Your Data

Personal data collected by acewin88 is used for the following purposes:

5.1 Account Management

To create, maintain, and administer your acewin88 account; to authenticate your identity when you log in; to process deposits and withdrawals in MYR through your selected Malaysian payment channels; and to maintain accurate account records.

5.2 Compliance & Fraud Prevention

To fulfil our obligations under applicable anti-money laundering frameworks; to verify your age and identity through KYC procedures; to detect, investigate, and prevent fraudulent activity, bonus abuse, and other misuse of the acewin88 platform; and to report suspicious activity to relevant authorities where required by law.

5.3 Service Delivery & Improvement

To operate the acewin88 platform and all associated games, sports betting markets, and features; to diagnose technical issues; to analyse platform usage patterns for the purpose of improving user experience; and to develop new features and services.

5.4 Customer Support

To respond to your queries submitted via live chat or email; to maintain records of your support history for continuity of service; and to conduct post-interaction quality reviews.

5.5 Responsible Gambling

To monitor account activity for indicators of problem gambling behaviour and, where appropriate, to apply responsible gambling interventions such as deposit limit suggestions, cooling-off prompts, or in serious cases, proactive outreach. This is a core commitment at acewin88 and not optional.

5.6 Communications

To send you transactional communications essential to your account (deposit confirmations, withdrawal notifications, security alerts, policy updates). Where you have consented, to send promotional communications about acewin88 offers. You may opt out of promotional communications at any time.

Data Sharing & Disclosure

Acewin88 does not sell, rent, or trade your personal data to third parties. We may share personal data with the following categories of recipients only to the extent necessary and for legitimate purposes:

• Payment Service Providers: Malaysian payment processors including banks operating Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect; e-wallet operators including Touch'n Go eWallet, Boost, and GrabPay; and real-time transfer networks including DuitNow and FPX. These providers receive transaction-relevant data only and are bound by their own privacy and security standards.
• Identity Verification Services: Third-party KYC providers engaged to verify user identity documents and screen against sanctions and politically exposed persons (PEP) databases, as required by our compliance framework.
• Technology Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under binding data processing agreements that restrict their use of your data to service provision only.
• Legal and Regulatory Authorities: Where acewin88 is compelled by a valid legal instrument — such as a court order, regulatory direction, or statutory obligation — to disclose personal data to a competent authority. We will, where legally permissible, notify you of such disclosure.
• Business Successors: In the event of a merger, acquisition, or sale of all or substantially all of acewin88's assets, personal data held by acewin88 may be transferred to the successor entity, subject to equivalent data protection commitments.

Data Retention

Acewin88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulatory obligation. The following general retention principles apply:

• Active Account Data: Personal data associated with your acewin88 account is retained for the duration of the active account relationship.
• Post-Closure Retention: Following account closure, acewin88 retains relevant records — including transaction history, KYC documentation, and account activity logs — for a minimum period required under applicable anti-money laundering and financial record-keeping obligations. This period is typically five (5) years from account closure.
• Support Communications: Customer support interaction records are retained for a period of two (2) years unless a longer retention period is required to resolve an ongoing dispute or comply with a legal obligation.
• Marketing Consent Records: Where you have consented to receive promotional communications, the consent record is retained for a period sufficient to demonstrate compliance with applicable consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

Data Security

Acewin88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the acewin88 platform
• Encryption of stored personal data and payment records at rest
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate need
• Regular security assessments and penetration testing of platform infrastructure
• Incident response procedures for detecting and containing data security events
• Staff training on data handling obligations and security best practices

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to100% secure. Acewin88 takes its security obligations seriously and will notify affected users and, where required, relevant authorities in the event of a data breach that poses a risk to your rights and freedoms.

Cookies & Tracking Technologies

Acewin88 uses cookies and similar technologies (including local storage and session tokens) to support the operation of the platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without preventing platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as your chosen language or display preferences, so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to understand how users navigate and interact with the acewin88 platform — for example, which pages are visited most frequently or where users encounter difficulties. This data is aggregated and anonymised where possible and is used solely for platform improvement purposes.

Acewin88 does not use cookies to deliver targeted advertising on third-party platforms, nor do we engage in cross-site tracking for commercial profiling purposes. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the platform.

Your Data Rights

As a data subject, you hold the following rights in relation to personal data held by acewin88. To exercise any of these rights, please contact customer support via the live chat function on the acewin88 platform or by email at the address provided in Section 14 of this Policy.

• Right of Access: You have the right to request a copy of the personal data that acewin88 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held about you. For certain data fields, you may update your information directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that acewin88 delete your personal data. This right is subject to limitations where retention is required by law — for example, transaction records retained under anti-money laundering obligations.
• Right to Restrict Processing: You have the right to request that acewin88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where acewin88 relies on legitimate interests as the legal basis for processing, subject to acewin88 demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

Acewin88 will respond to data rights requests within thirty (30) calendar days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

Minors & Age Restriction

The acewin88 platform is strictly intended for adult users who are 21 years of age or older. Acewin88 does not knowingly collect personal data from any person under the age of 21.

Age verification is a mandatory component of the acewin88 KYC process. Where acewin88 discovers or has reasonable grounds to believe that personal data has been collected from a person under the minimum age, the relevant account will be suspended immediately, the personal data will be deleted, and any funds deposited will be returned via the original payment method after verification.

If you believe that a person under the age of 21 has created an acewin88 account, please contact customer support immediately so that the matter can be investigated and resolved without delay.

Third-Party Links & Services

The acewin88 platform may from time to time contain references to third-party payment services (such as Maybank2u, CIMB Clicks, Touch'n Go eWallet, Boost, GrabPay, DuitNow, and FPX). When you interact with these payment services, you are redirected to their own platforms and are subject to their respective privacy policies. Acewin88 accepts no responsibility for the privacy practices of third-party payment service providers.

Acewin88 recommends that you review the privacy policy of any third-party service you interact with in connection with your use of the platform, particularly payment channels and identity verification providers.

Changes to This Privacy Policy

Acewin88 reserves the right to update this Privacy Policy at any time. Where changes are material — that is, where they substantially affect the manner in which your personal data is collected, used, or shared — acewin88 will provide notice to registered users through the platform and/or via the registered contact details associated with your account, prior to the changes taking effect.

The "Last Revised" date at the top of this page will be updated each time a revision is made. For non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of the Policy), the revised version will take effect upon publication without individual notice.

Your continued use of the acewin88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue your use of the platform and contact support to discuss account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, or wish to exercise any of the data rights set out in Section 10, please contact the acewin88 data team through the following channels:

For account-related matters, including self-exclusion requests or responsible gambling support, please visit our Responsible Gambling page or contact customer support directly.

For general platform questions, please visit our FAQ page for answers to the most commonly asked questions about acewin88.